Returns & Exchanges
At Official Online Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn items with original tags attached. If the fit isn't perfect, we provide a seamless return process to ensure your shopping experience remains effortless.
Initiate Your Return
Log into your account portal and select the items you wish to return to receive a unique return authorization number.
Pack Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact and undamaged.
Affix Shipping Label
Print the prepaid shipping label provided in your portal and securely attach it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized courier location and keep your tracking number until your refund is fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing